frequently asked question
Planning your stay should feel easy and seamless. Our FAQ page is here to provide quick answers to the most common questions about your visit, from check-in details and room access to policies, amenities, and everything in between.
Whether it’s your first time staying with us or you’re a returning guest, this guide is designed to help you know exactly what to expect so you can relax and enjoy your time in Ellison Bay. If you don’t see what you’re looking for, we’re always happy to help, just reach out.
Getting Here
Getting here is easy—just stay on Highway 42 all the way through Sturgeon Bay and continue north. As you come into Ellison Bay and start heading down the hill near the welcome sign, you’ll find us on the right-hand side.
📍 View on Map:Here
Hotel
Contact
For the quickest response, please call or text us at (920) 854-2928. You’re also welcome to email us at hello@theellisoninn.com
Please note, While we do our best to respond promptly, we are not always able to answer calls right away. If we miss you, please leave a detailed voicemail with your name and return phone number, and we will be sure to call you back as soon as possible.
Hours of Operation: 8:00 AM – 8:00 PM
Cancellation Policy
To cancel a reservation, guests must reply directly to their original confirmation email or text message, no exceptions.
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15+ days prior to arrival: Full refund of the deposit
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14 days to 72 hours prior to check-in (3:00 PM CST): Deposit is non-refundable and subject to full charge of the stay, including taxes and fees
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Within 72 hours of arrival, after check-in, or no-shows: No refunds; full amount is forfeited
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Non-refundable discounted rates: 100% non-refundable at all times
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If your reservation was made through a third-party booking site, cancellations must be made directly through that platform.
All cancellation timeframes are based on the 3:00 PM CST check-in time on the arrival date. Only cancellations submitted via email or text will be accepted and eligible for refund consideration.
If a refund is issued, please allow 5–7 days for processing.
check in/OUT
Check-In time: 3:00 pm
Check-out time: 10:00 am
Access codes begin and end at these designated times.
Late check outs that are not approved ahead of time are subject to an automatic late fee of $50
Wi-fi
High speed wireless internet is offered for free throughout the hotel; whether it be rooms, lobby, lounge or communal areas.
cell service
Cell phone providers in Door County, Wisconsin include Cellcom, Verizon Wireless, and AT&T. Due to our remote location coverage can differ per providers. You can use the OpenSignal app to check coverage maps for different cell phone providers in your area
For the best service at our location and throughout Door County we recommend that you connect to Wi-Fi and also turn on your Wi-Fi calling which can be found under your cellular settings.
iPhone Wi-Fi calling instructions:
Android Wi-Fi calling instructions:
For additional assistance please contact your cell phone provider.
Cellcom (800) 236-0055
Verizon Wireless (800) 316-0275
AT&T (800) 660-3000
Smoking
Our hotel is a 100% non-smoking. It is important to us to provide a healthy environment to our guests. Per the anti-smoking law, smoking is prohibited within a 9-meter radius of every door and window of the establishment. Failing to cooperate will result in a severe fine. In addition, possession and consumption of cannabis is prohibited on the entire site and in the state of Wisconsin. Thank you for your cooperation
Onsite Amenities
For your convenience, we offer a selection of simple, thoughtful amenities to make your stay more comfortable. Most of these amenities are accessible 24/7 within the main lobby or nook. Guests are welcome to enjoy complimentary coffee between the times of 6am-11am in our main lobby. We also offer a filtered water dispenser for easy access to fresh drinking water and hot water in our nook. There is also a microwave and vending machine available in the lobby for light meal prep or quick snacks.