Property information and policies

Terms and conditions

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Welcome to The Ellison Inn & Lounge! As a small, family-owned hotel, we appreciate your help in maintaining a comfortable, safe, and relaxing environment for everyone. Please review the following policies before your stay.

 

Reservations, Rates and Payments:  Guests making reservations must be at least 21 years old and provide valid identification upon request, along with a valid email address or text-capable phone number. A 20% deposit is required at booking, and the remaining balance is automatically charged on your arrival date. Same-day reservations require full payment at booking. Rates are in U.S. dollars, plus applicable taxes (currently 13.5%), and may change until a reservation is confirmed. We accept Visa, Mastercard, American Express, and Discover.

 

Cancellation & Refund Policy: All cancellations must be submitted text or email by replying directly to your original reservation confirmation email or text message. 

To cancel text 920-854-2928 or email hello@theellisoninn.com - Phone and voicemail cancellations are not accepted.

• 15+ days before arrival: Full deposit refund.

• Less than 15 days but more than 72 hours before arrival: 20% deposit forfeited; no additional charge.

• Within 72 hours of arrival: Full reservation amount, including taxes and applicable fees, is non-refundable. Your deposit is applied toward the total.

• No-shows and early departures: Full reservation amount is non-refundable.

• Non-refundable rates: Non-refundable regardless of cancellation date.​

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Deadlines are calculated from 3:00 PM Central Time on the original arrival date. Reservation changes require hotel approval and do not reset cancellation deadlines or reverse penalties already incurred unless expressly agreed to in writing. Shortened stays are treated as cancellations. 

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Check-In & Check-Out: Check-in is 3:00 PM and check-out is 10:00 AM sharp. A guaranteed 1:00 PM early check-in ($20) or approved 11:00 AM late check-out ($20) may be arranged in advance, subject to availability and payment. Unauthorized late check-outs incur a $50 fee. Room access codes activate and expire at your confirmed times. At departure, please display the “We've Checked Out” door hanger or simply text us you've checked out.

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Property Information, Self-Check-In & Late Arrivals: The Ellison Inn & Lounge is a small, family-owned and operated hotel offering convenient self-check-in, allowing you to arrive at your leisure, even after regular front desk hours.

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On the morning of your arrival, you'll receive a text message or email with your room number, personal door access code, and check-in instructions. Your code becomes active at 3:00 PM, unless an earlier check-in has been purchased and confirmed.

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Our front desk hours are generally 8:00 AM–8:00 PM. As a small team, we wear many hats, so you may find us assisting guests or working elsewhere on the property rather than sitting at the front desk. We're always happy to help when available!

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When you arrive, simply head straight to your room and enter your personal access code. Our system automatically lets us know you've arrived, so there's no need to stop by the front desk or check in with us. Of course, you're always welcome to stop and say hello or reach out if you have any questions! Otherwise, make yourself at home, get comfortable, and enjoy your stay!

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Arriving after 8:00 PM? No problem! If you're planning a late arrival, we recommend reviewing your check-in instructions ahead of time and reaching out with any questions before 8:00 PM, as staff may not be immediately available overnight.
 

For assistance, please text (920) 854-2928, and we'll get back to you as soon as possible.

Parking: Free parking is available in the main parking lot of The Ellison Inn and Lounge. This parking lot is directly in front of the building. Parking is at your own risk. All vehicle(s) must be registered with us. Due to the parking lot size and capacity of available parking spots we can only guarantee one parking space per room. The Ellison Inn & Lounge shall not assume liability or responsibility for any vehicle, occupants, boats, trailers, or contents while operated or parked on the hotel property. If you see a sign designated to a specific vehicle type please do not park in that spot unless you received communication that the reserved sign is for you specifically. 

Rooms: All renovated rooms boast the original wood paneling in pristine condition and offer you the choice of either one (1) king bed or two (2) full beds. All bathrooms retain the original vintage tile and vanities while offering updated lighting, bespoke wallpaper, shampoo, conditioner, body wash, hand soap and blow dryers.  Each room brings its own unique personality to the table, with colors that compliment the bathroom tiles. The colors are natural yet bold featuring shades of Coppice Blue, Earthy Green, Turmeric Yellow, and Prunella Plum. Every room is furnished with its own distinctive furniture, while also featuring period reflective seating for 2 with a table, nightstands, and 55” frame TVs with cable. 

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Cooking & Fire Safety: Cooking in guest rooms is prohibited, including hot plates, portable burners, and grills. Guests may use the lobby microwave and designated outdoor grill. Candles, incense, open flames, and tampering with fire or safety equipment are strictly prohibited .Any cleaning, damage, odor remediation, or other costs resulting from a violation may be charged to the guest.

Special Requests: We will make every effort to honor special requests such as a specific room type, room view, or color of room. We do offer 1 set of adjoining rooms. At the time of making a reservation please add any and all special requests at the time of booking. All special requests are noted on reservations, and we will do our best to accommodate them. We cannot make any guarantees that special requests will be met but will do our best depending on the availability of the request. 

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Quiet Hours & No Parties: Quiet hours are 10:00 PM–8:00 AM. Parties, excessive noise, and disruptive behavior are prohibited. Violations may result in a warning; repeated or serious violations may result in termination of the stay without refund, where legally permitted.

Housekeeping Services And Access To Rooms: To comply with the Stay Safe Guidelines by the American Hotel & Lodging Association and in anticipation of individual concerns of guests, housekeeping is not entering guest’s rooms during a stay unless specifically requested by the guest. For your comfort, we want your stay to be as undisturbed as possible. Complimentary light housekeeping is available by advance request for stays of two nights or longer, between 8:00 AM and noon, subject to scheduling. This includes towel exchanges, trash removal, and light cleaning. No stayover housekeeping is provided for one-night reservations. Please schedule by text or with the front desk.

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Occupancy: Hotels have occupancy limits based on room size and safety codes. Exceeding the occupancy limit can be a fire hazard and may violate local safety regulations. Should the guest count exceed the stated limit The Ellison Inn and Lounge maintains the authority to terminate any reservation at its discretion. This action may be taken without prior notice and will result in the forfeiture of any payments made for the reservation. Occupancy limits are as follows.

Double Bed Room - 4 adults or 2 adults +3 children max

King room - 2 adults or 2 adults +1 child max

Surveillance: The lobby, lounge and exterior of the hotel are under 24/7 surveillance.

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Pets are not permitted: Only service animals that meet the requirements of the Americans with Disabilities Act (ADA) are permitted. Emotional support, comfort, and companion animals do not qualify as service animals under the ADA. If evidence of an unauthorized pet is found in a guest room, The Ellison Inn & Lounge reserves the right to charge a minimum cleaning fee of $200 or more. Guests are responsible for cleaning up after their dogs both inside and outside of the property and for any damage caused during their stay. To help us prepare for your arrival, please let us know if you are traveling with a service dog prior to checking in or include a note when making the reservation. Service animals must remain under their control and may not be left unattended in guest rooms. If left alone in a room, the reservation will be subject to immediate termination, and guests will be required to vacate the property without refund.

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Smoking: Our property is smoke-free, including all indoor areas, patios and decks. Smoking is permitted only in the designated outdoor area at the far north end of the building, away from doors and windows. Violations incur a $200 smoking and cleaning fee, plus any separate, documented damage costs were legally permitted. This policy applies to all guests and visitors. Thank you for helping us maintain a clean and comfortable environment for everyone. Any evidence of smoking in or near the guest’s room (including smell) will result in a minimum charge of $200.

Traveling with Children: Children aged 17 and under stay for free when sharing a room with one or more paying adult(s), using existing bedding. Children are considered an occupant, and occupancy limits must be abided by. Children must be always accompanied by a parent. 

Cribs & Roll Away Cots: We do not supply or offer cribs or cots

Lost & Found Policy: Please contact us promptly about forgotten belongings. Found items are generally held for 30 days, subject to Wisconsin law. Guests pay shipping and packaging costs for returned items. Perishable or hazardous items may require earlier disposal as legally permitted. The Ellison Inn & Lounge assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. 

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Damage and/or Theft of Hotel Property: You are liable for any damage caused (whether by a deliberate, negligent, or reckless act) to the room (s), hotel’s premises, or property caused by you or any person in your party.  The Ellison Inn & Lounge reserves the right to retain your credit card and/or debit card details as presented at registration and charge or debit the credit /debit card in such amounts as it shall in its sole discretion deem necessary to compensate or make good of the cost or expenses incurred or suffered by The Ellison Inn & Lounge as a result of the aforesaid. Cooking is prohibited in all guests rooms or indoors besides the use of the microwave located in the lobby or the outdoor grill.  Should damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred to your room or the Hotel property during your stay, including and without limitation for all property damage, missing or damaged items, unauthorized pets/animals, smoking fee, cleaning fee, extra guest compensation, etc.  We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Damage To Mattresses And Bedding: Damage to mattresses and linen including; towels, mattress pads, sheets, bedspreads, and blankets resulting from the use of body oils, make-up, shoe & shoe polish, outdoor usage (beach, picnic), etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
 

Damage Or Tampering With Fire Detection Systems/Fire-Fighting Equipment: The Ellison Inn & Lounge reserves the right to take action against any guest or visitor found to have tampered with or interfered with any detection equipment throughout the hotel, including detector heads in public areas, guest rooms, exit signs, and fire extinguishers.  Guests or visitors found to have tampered with any fire detection or fire-fighting equipment will be charged with any costs incurred by the hotel due to their actions and will be evicted from the hotel.  

Consequences of Taking Hotel Property: Our guest rooms are designed to feel like a home away from home, filled with thoughtfully selected items for your enjoyment. Each room is thoroughly inspected and all items verified prior to guest arrival. The Ellison Inn & Lounge reserves the right to charge the credit card on file for the replacement cost of any missing items, including but not limited to bathroom linens, bedding, furniture, décor, and economy-sized toiletries.

 

Tax Exempt Guests: Guests requesting tax exemption must first complete their reservation. Once the reservation is confirmed, please reply to the confirmation email with proof of your tax-exempt status by providing the organization's CES Tax ID number or certificate. If tax-exempt status cannot be verified, lodging tax will be applied until proper documentation is received. 

 
3rd Party Rates and Terms and Policies: If you made your reservation through a third-party website such as Booking.com, Expedia, Hotel Tonight, Airbnb, etc. you are bound to the cancellation policies agreed to when booking on their website. The cancellation policies on their website do differ from our standard cancellation policies and range between 50%-100% loss of your deposit. Any reservation made on a third-party website must be canceled through the third-party website originally booked through. Rates may vary through 3rd party booking platforms from our direct website. For the best rate we recommend booking directly through us. 

 

Right To Refuse Service: The Ellison Inn & Lounge reserves the right to refuse service to anyone for reasons not in violation of Federal or State laws. We maintain a zero-tolerance policy and may refuse service, deny entry, or evict guests—without refund—for violating hotel policies, causing disturbances, failing to pay, unlawful activity, property damage, exceeding room occupancy, or inability to supervise children.

Management also reserves the right to enter rooms marked “Do Not Disturb” for emergencies, maintenance, safety checks, or policy violations. In cases of suspected illegal activity, law enforcement may be summoned, and the right to privacy is waived. Evicted guests will grant immediate access to hotel property and rooms.

 

In Case Of Emergency or Fire: For Emergencies, please call 911. Please notify staff or respond to any text messages from us such as your confirmation in the event of a fire or other emergencies.  A map that shows emergency exits can be found on the back of your room door as well as the Guest Information guidebook located in each guest room.

Terms & Conditions: The Ellison Inn & Lounge makes its best efforts to ensure that all the information that appears on its website is accurate.  However, no warranty, expressed or implied, is given that the information provided on this website is error-free.  The Ellison Inn & Lounge does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

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The Ellison Inn & Lounge
Ellison Bay, Wisconsin
Call/Text: (920) 854-2928
Email: hello@theellisoninn.com
Website: www.theellisoninn.com

Where you go to getaway.

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